Prestashop: How to build assets in your shop

Managing product returns in your shop Prestashop , in some situations can be quite problematic, however, there are in many cases, a simple solution to resolve conflicts between the client and the manager of the shop: the assets.

This solution allows customers to have restored his money and so he can choose another product in your store.

How to do that with Prestashop?

Imagine you have a customer returned a product, in our case we take the example of an Ipod Touch. It does not want to start after 3 days of use.

The client sending you an e-mail, or will contact you to present his problem. The purchase is recent, if you do not want to lose your customer, you have two solutions:

• You exchange the product
• You have a customer, so he can choose another product in your store.

The first solution presents no problems, so we will study here how to solve the second.

In the Administration section of your store, go to the "Back Office >> Orders", to regain control of your customer.

In our case, we choose the command number 3 of 60 â, ¬.

In the list of products, check the little box in the back section for the product. Indicate the amount to be repaid, in our case it is an Ipod.
Bottom right is the "Generate a credit", check this option and click "Return Goods".

If everything went well, a message stating "Deletion successful" appears at the top of the page.

Now let's check that this asset has been returned to the client.

If the client goes into his account, and click on the "assets".

It will list the assets that were returned.

However, with PrestaShop, having not used directly, for that you need to generate a voucher.

We will soon publish an article about the generation of codes.

It will of course do not forget to filter the customer receiving this credit, since the discount is only for that client. Simply enter the customer name in the box on page generation voucher.

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