Prestashop: How to Create Wealth in your shop

Managing product returns in your shop Prestashop , in some situations can be quite problematic, however, there are in many cases, a simple solution to ease the conflict between the client and the manager of the shop: the assets.

This solution allows the customer to have restored his money and so he can choose another product in your store.

How to do this with Prestashop?

Imagine you have a customer returned a product, in our case we take the example of an Ipod Touch. It does not want to start after 3 days of use.

The client sending you an e-mail or will contact you to present his problem. The purchase was recent, if you do not want to lose your customer, you have two solutions:

• You exchange the product
• You have a customer, so that he can choose another product in your store.

The first solution does not present problems, so we will study here how to solve the second.

In the Administration of your shop, go to the "Back Office>> Orders" to regain control of your client.

In our case, we choose the order number 3 of 60 â, ¬.

In the list of products, check the little box in the back section for the product. Indicate the amount to be repaid, in our case it is an Ipod.
Bottom right is the "Generate be", check this option and click on "Return the products."

If all went well, a message stating "Deletion successful" appears at the top of the page.

Now let's check that this asset has been returned to the client.

If the client is moving in its account, and click on the "assets".

It will list the assets that were returned.

However, in PrestaShop, having not used directly, for that you need to generate a voucher.

We will publish soon an article about generating codes.

It will of course do not forget to filter the customer receiving this credit, since the discount is unique for that client. Simply enter the customer name in the box on page generation voucher.

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